Shipping policy

Last Updated: August 27, 2026

Thank you for shopping with BrushCleaner Supply. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders may require additional processing time during holidays, promotional periods, weekends, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive shipping or tracking information when available.

Shipping Times

Estimated delivery times depend on your destination, shipping method, carrier, and other factors that may affect transportation.

Typical delivery takes approximately 5–15 business days after your order has been processed.

Please note that delivery estimates are not guaranteed delivery dates. Delays may occur due to customs processing, weather conditions, carrier delays, holidays, incorrect or incomplete shipping information, or other circumstances outside our control.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Available shipping methods and shipping costs may vary depending on your delivery location.

Order Tracking

When tracking information is available, it will be provided by email or through the order information associated with your purchase.

Please allow some time for tracking information to become active after your order has been shipped, as carriers may require additional processing time before tracking updates appear.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your purchase.

If an order is returned to the sender because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost during transit, please contact us with your order number and tracking information.

We will assist with the matter and, where possible, work with the shipping carrier to investigate the status of the package.

Carrier investigations and resolutions may require additional time and are subject to the carrier's procedures.

Customs, Duties, and Import Fees

For international orders, customs duties, taxes, brokerage fees, import fees, or other charges may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout, any applicable customs duties, taxes, or import-related charges are the responsibility of the customer.

Customers are also responsible for complying with any applicable import requirements and regulations in their destination country.

Delivery Issues

If your order arrives damaged, defective, incorrect, or with missing items, please contact us as soon as possible.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product or package, where applicable

We will review the information provided and work with you to determine the appropriate resolution.

Delivery Address

Orders will be shipped to the address provided by the customer during checkout.

Please make sure your shipping information is accurate before completing your order.

BrushCleaner Supply is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

BrushCleaner Supply
Email: Garrettroberts@brushcleanersupply.store
Phone: +1 952-234-1249

Our customer support team will be happy to assist you with your shipping-related questions.