Refund & Return Policy

At BrushCleaner Supply, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms outlined below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories, where applicable.

Products that have been used, altered, damaged after delivery, or returned without their original packaging may not qualify for a refund.

How to Request a Return

Before returning any product, please contact our customer support team at:

Garrettroberts@brushcleanersupply.store

Please include the following information with your return request:

• Your order number

• The name of the product

• The reason for the return

• Clear photos of the product if it arrived damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from our customer support team. Once your return request has been reviewed and approved, we will provide the necessary return instructions.

Return Address

Approved returns should be sent to the following address:

Tengsheng Intelligent Equipment Co., Ltd.
No. 12 Zhisheng Road
Xiegang Town, Dongguan City
Guangdong Province, China
Reference: Entrance of Elevator No. 4

Please contact us before shipping your return so that we can confirm the return details and ensure your package is sent correctly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and clear photos showing the condition of the product. After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your payment provider or financial institution to make the refunded amount available in your account.

Original shipping charges are generally non-refundable unless the product was received damaged, defective, or incorrect.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by an error on our part, the customer is responsible for the return shipping costs.

If the return is due to a product being defective, damaged upon arrival, or incorrectly supplied, we will provide appropriate instructions for resolving the issue.

Non-Returnable Items

Certain products may not be eligible for return, including products that:

• Have been used or worn

• Have been altered or modified

• Have been damaged after delivery due to customer use or handling

• Are returned without their original packaging or accessories, where applicable

• Do not meet the return conditions described in this policy

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed once the order has entered processing or shipment.

Contact Us

If you have any questions regarding returns, refunds, damaged products, defective items, or your order, please contact us at:

BrushCleaner Supply
Email: Garrettroberts@brushcleanersupply.store

Our customer support team will be happy to assist you with your request.